Service Delivery Manager (AI)

Location: Remote from anywhere in Spain, with at least two visits per month to the IT headquarters in Madrid

Company

hirify.global is a global Testing, Inspection and Certification company operating laboratories and business facilities across 115 countries.

What you will do

• Own and improve the service operating model for enterprise integration, application, data and AI services.
• Develop service catalogues, SLAs, OLAs, KPIs and operational governance frameworks.
• Lead major incident coordination, escalation, problem management and root-cause analysis.
• Govern change, release and service transition processes, including production readiness and operational acceptance.
• Coordinate knowledge transfer, support documentation and handovers.
• Manage stakeholder and vendor relationships while driving continuous improvement, observability and automation.

Requirements

• 7+ years of experience in IT Service Management, Service Delivery, Application Management or IT Operations.
• Experience managing enterprise-critical services in complex global environments.
• Experience coordinating incidents, problems, changes, releases and service transitions.
• Strong understanding of ITIL and ITSM practices, with experience using ServiceNow or similar platforms.
• Knowledge of APIs, middleware, message queues, event-driven architectures, enterprise application support and release management.
• Experience collaborating with cross-functional technology teams, vendors and service providers; exposure to data platforms, analytics and AI-enabled services.

Culture & Benefits

• Flexible schedule and hybrid work model within Spain.
• Continuous learning opportunities through hirify.global University and Campus.
• Multinational environment with colleagues across multiple continents.
• Comprehensive benefits platform.
• Team-oriented, open and supportive working culture.