2 дня назад
Account Manager - Utility Accounts (Iowa, Wisconsin, Michigan)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager - Utility Accounts (Iowa, Wisconsin, Michigan) (Utility Software): Managing relationships with energy cooperatives and utility customers across an assigned territory with an accent on customer satisfaction, solution adoption, and issue resolution. Focus on coordinating support and training, optimizing use of NISC products, maintaining account records, and conducting onsite customer visits.
Location: Any location or virtual, with regular onsite visits to Member/Customer sites across Iowa, Wisconsin, and Michigan and travel as needed.
Company
develops enterprise-level and customer-facing software solutions and services for energy cooperatives and communication organizations across North America.
What you will do
- Build and maintain strong professional relationships with existing utility Members and Customers.
- Communicate requirements, monitor satisfaction, and coordinate timely resolution of customer issues.
- Review customers’ use of solutions and identify opportunities for optimization, support, and training.
- Monitor support cases, coordinate prioritization, and organize additional training resources.
- Maintain accurate relationship, proposal, negotiation, and customer utilization records in Salesforce, ServiceNow, Smartsheet, and Office 365.
- Attend customer site visits, industry association forums, conferences, and trade shows.
Requirements
- 10+ years of account management, product sales, and/or support experience, at or in a similar environment.
- Strong customer relationship management, negotiation, issue-resolution, communication, writing, editing, and presentation skills.
- Knowledge of rural electric cooperatives, municipal utilities, rural broadband, and related industry trends.
- Ability to understand the lifecycle of a Member’s IT solution and advise on improvement opportunities.
- Experience with Salesforce, ServiceNow, and Office 365; project management skills.
- Bachelor’s degree in Business Administration or a related field, or equivalent experience.
Culture & Benefits
- Work is connected to member-focused, quality-driven technology solutions.
- Regular interaction with utility and communication industry organizations.
- Virtual work and access to locations are available, alongside required customer-site engagement.
- is an AI-forward company focused on technology leadership.
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