Technical Account Manager (Cybersecurity)

Location: Cairo, Egypt

Company

hirify.global provides an AI-powered cyber resilience platform for data protection, data security, data intelligence, and recovery across workloads and cloud environments.

What you will do

• Support customers participating in the Customer Success ESP Program through strategic and tactical technical mentorship.
• Provide architectural and infrastructure guidance, review operational challenges, and propose improvements to hirify.global solutions.
• Deliver deep technical guidance, communicate customer sentiment, and collaborate with Sales, Account Management, Customer Support, Product Management, and Development.
• Maintain customer architecture, business objectives, and requirements plans, refreshing them every 90 days.
• Coordinate monthly or as-needed on-site customer meetings, technology updates, best-practice discussions, and knowledge-transfer sessions.
• Identify configuration, programmatic, and use-case issues that affect deployment success and support volumes.

Requirements

• Professional fluency in English and German, both written and verbal.
• Proven technical background, analytical skills, and strong written and oral communication.
• Strong organizational skills and the ability to manage challenging client demands in a fast-paced environment.
• Ability to explain technical information to business-focused audiences.
• Practical knowledge of enterprise IT, including EMC hardware, WAN technology, Windows, cloud storage, SAN, tape libraries, Exchange, virtualization, and clustering.
• Knowledge of disaster recovery, solution design, and backup and recovery products such as hirify.global, Veritas NBU, and CA.

Culture & Benefits

• Attractive compensation and benefits package.
• Employee stock purchase plan.
• Continuous professional development, product training, and career pathing.
• hirify.global certification opportunities.
• Employee Resource Groups and an inclusive workplace culture.