Area Collections Executive (Fintech)

Location: Kabwe, Zambia; workplace type: onsite

Company

Off-grid solar energy provider combining solar products, PAYG financing, fintech, and field operations to expand affordable energy access for households and businesses.

What you will do

• Manage delinquent accounts and convert overdue accounts into current customers through visits, collection calls, and structured follow-ups.
• Coordinate with regional collections, area business, sales, and energy officer teams to prioritize account cohorts and improve repayment performance.
• Track portfolio quality, disabled accounts, at-risk rates, first-payment and subsequent-payment defaults, and poor repayment trends.
• Train and engage collection ambassadors and energy officers, set area targets, and drive collection and Kazi task-completion performance.
• Investigate risk exposure, fraud, product tampering, misinformed sales, and customer complaints, escalating findings and recommending corrective actions.
• Oversee repossession efforts in line with organizational policy and prepare regular activity and performance reports.

Requirements

• Bachelor’s degree or higher diploma in finance, community development, communication, credit risk management, or a related field.
• At least one year of experience in a similar position, including field work with rural customer settlements.
• Experience in credit collections and debt recovery from a microfinance, fintech, or banking environment is preferred.
• Strong communication, people management, problem-solving, issue-tracking, and resolution skills.
• Fluency in English and at least one local language is required.
• Ability to manage multiple tasks accurately and collaborate with sales and cross-functional teams.

Culture & Benefits

• Professional growth in a rapidly expanding, high-social-impact industry.
• Open-minded and collaborative working culture focused on innovation and social impact.
• Multicultural environment with colleagues from different geographies and backgrounds.
• Structured learning and development programs through the Sun Center for Leadership.
• Permanent full-time employment with statutory benefits and additional company benefits.