1 месяц назад
Customer Success Manager Leader (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager Leader (Cybersecurity): Leading a team of Customer Success Managers and scaling customer lifecycle execution with an accent on coaching, adoption, retention, renewals, and executive engagement. Focus on designing operating rhythms, KPIs, and playbooks, managing at-risk accounts, and driving cross-functional change across SaaS, cloud, and enterprise technology environments.
Location: Cairo, Egypt
Company
RSA provides identity and access management solutions for organizations across financial services, healthcare, energy, technology services, and other industries.
What you will do
- Lead, coach, and develop a team of Customer Success Managers through performance reviews, development plans, and talent calibration.
- Translate customer success strategy into team operating models, playbooks, KPIs, and standardized lifecycle motions.
- Drive onboarding, adoption, value realization, renewals, retention, customer health, and escalation management.
- Establish operating rhythms including QBRs, account reviews, pipeline health checks, and escalation reviews.
- Partner with Sales, Product, Engineering, Support, and Services to align account strategies and represent customer feedback.
- Lead executive customer engagements and organizational changes such as new customer success models, processes, tools, and frameworks.
Requirements
- 10+ years of experience in customer success, account management, or related post-sales roles.
- 3–5+ years of people management experience leading customer-facing teams.
- Proven ability to improve adoption, renewals, customer satisfaction, and other measurable outcomes.
- Strong leadership presence, executive communication skills, and the ability to influence cross-functional stakeholders.
- Data-driven experience using dashboards, KPIs, and reporting, along with strong program management and operationalization capabilities.
- Experience in SaaS, cloud, or enterprise technology environments.
Culture & Benefits
- Work in the cybersecurity and digital identity industry.
- Contribute to identity and access management solutions used by organizations worldwide.
- Operate in a fast-paced environment focused on customer outcomes, continuous improvement, and transformation.
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