ServiceNow Administrator (ServiceNow)

Location: San Salvador, El Salvador

Company

hirify.global provides professional services to middle-market clients globally.

What you will do

• Administer and support ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Configure forms, lists, UI policies, business rules, notifications, and Flow Designer workflows.
• Manage users, groups, roles, and access controls according to security and governance standards.
• Troubleshoot platform and application issues, identify root causes, and implement corrective actions.
• Support data imports, exports, basic integrations, and related applications such as Secret Server and BeyondTrust.
• Implement low-code enhancements and maintain platform documentation, procedures, and knowledge articles.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience with the ServiceNow platform; 1–3 years of ServiceNow experience is preferred.
• ServiceNow CSA certification is required within six months of starting; existing CSA certification is preferred.
• ITIL certification is preferred.
• Strong problem-solving, communication, interpersonal, and internal customer-service skills.
• Ability to work independently and collaboratively, manage multiple tasks, and perform under pressure.

Culture & Benefits

• Full-time employment with a competitive benefits and compensation package.
• Flexible scheduling to support work-life balance while serving clients.
• Inclusive culture with equal-opportunity and reasonable-accommodation commitments.