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Sr Manager Process Improvement - Banking and Financial Services
Описание вакансии
Текст:
TL;DR
Sr Manager Process Improvement - Banking and Financial Services (Six Sigma/Banking): Leading Six Sigma initiatives and process improvement projects for banking and financial services operations with an accent on cost reduction, customer experience, demand management, and regulatory compliance. Focus on conducting fact-based analyses, managing stakeholder and client requirements, validating control plans, and delivering measurable financial and operational gains.
Location: Mabalacat City, Philippines; onsite
Company
is hiring for a service excellence function focused on Six Sigma-led process improvement across banking and financial services operations.
What you will do
- Lead Six Sigma initiatives by identifying business challenges, conducting fact-based analysis, and developing actionable recommendations.
- Deliver efficiency and improvement projects that support customer lifetime value, business growth, and new client opportunities.
- Support service delivery teams with gap analysis and projects aimed at achieving client performance standards.
- Execute high-impact initiatives targeting bonus maximization, penalty management, and operational cost reduction.
- Audit and report on compliance with contractual, regulatory, government, and organizational requirements.
- Validate control plans and governance processes, and maintain operational excellence dashboards and action trackers.
Requirements
- Bachelor’s degree in any field.
- Six Sigma Black Belt certification.
- At least 5 years of managerial experience in the same industry.
- Leadership experience across operational functions such as training, quality, workforce, or operations.
- Experience in change management, stakeholder management, and influencing without authority.
- Experience managing collections or banking accounts, plus strong project management and process development skills.
Culture & Benefits
- Full-time employment in an onsite role.
- Opportunity to work on enterprise-level service excellence and process improvement initiatives.
- Confidential handling of candidate information in accordance with EEO guidelines.