Account Manager

Location: Boston, MA, USA; onsite. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Salary: $85,000–$136,000 per year, with potential bonus, commission, or incentive compensation depending on the role.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology, data analytics, and operational expertise.

What you will do

• Oversee contracted operations and ensure client requirements, service-level agreements, quality standards, and performance goals are met.
• Lead the full employee lifecycle for direct and indirect reports, including hiring, onboarding, training, development, performance management, succession planning, and offboarding.
• Manage staffing, workflow volumes, shift or service-line allocation, and operational data using the Engage workflow management system.
• Drive continuous improvement, resolve escalated client issues, and communicate risks, solutions, and process improvements.
• Manage P&L inputs, labor allocations, overtime, monthly invoicing, budgeting, and contractual financial requirements.
• Build client relationships, present monthly Client Service Reviews, gather feedback, and identify account growth and service opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than five years of experience and a proven record as a leader and people manager in a customer-service-intensive environment.
• Experience delivering and managing complex or multi-service client solutions and improving contract or service performance.
• At least two years of financial management experience, including understanding decisions affecting P&L, budgets, labor allocation, and invoicing.
• At least two years of people management experience across the employee lifecycle, including manager self-service systems and centralized HR functions.
• Intermediate to expert Microsoft Office skills, strong organization, attention to detail, decision-making, and the ability to handle confidential information.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and voluntary supplemental insurance options.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment is contingent on successful completion of a pre-employment background check and drug screen.