1 месяц назад
Manager - Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager - Account Manager (Client Account Management): Managing key client accounts and developing growth strategies through data analysis, operational improvement, and service delivery oversight with an accent on client relationships, account profitability, and team leadership. Focus on identifying expansion opportunities, improving service quality, mentoring teams, and presenting data-driven recommendations to senior leadership.
Location: Pristina, Kosovo; onsite, full-time
Company
delivers AI, automation, cloud engineering, advanced analytics, and business process services to global brands.
What you will do
- Build and maintain collaborative relationships with key clients and internal stakeholders.
- Develop account strategies using data analysis and market insights to drive revenue growth and profitability.
- Monitor account performance, service delivery, client feedback, and quality standards.
- Identify process improvements, implement operational solutions, and support continuous improvement initiatives.
- Lead and mentor team members, assess skill gaps, and determine training needs.
- Manage multiple accounts, prepare reports for senior leadership, and identify new business opportunities within existing accounts.
Requirements
- Bachelor's degree.
- At least 3 years of experience in account management, operations, and management, including client-facing work.
- Experience in process transformation, operational improvement, account strategy, sales growth, and revenue management.
- Leadership experience managing and developing mid-size teams; experience with 100–200 FTEs is a significant advantage.
- Excellent verbal and written communication skills in German and English are required.
- Strong analytical, organizational, problem-solving, negotiation, relationship-building, and customer service skills, plus proficiency with MS Office and CRM platforms.
Nice to have
- Background in the travel industry or a related vertical.
- Experience with performance metrics tracking and business intelligence tools.
Culture & Benefits
- Collaborative and innovative work environment.
- Opportunity to work with global brands and contribute to digital transformation initiatives.
- Role combines strategic client partnership, operational improvement, and team development.
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