Technician I, Managed Services (Logistics)

Location: Quezon City, Manila, Philippines; hybrid work arrangement with office attendance 3 days per week

Employment: Full time

Company

hirify.global is a global climate technologies company developing HVACR, cold-chain, controls, software, and monitoring solutions for residential, commercial, and industrial applications.

What you will do

• Monitor cargo shipment temperature, location, proximity, network range, and open-truck alerts in real time according to service-level agreements.
• Notify customers about alert conditions through email and outbound calls, and document communications accurately.
• Verify alerts using hirify.global Oversight tools and Salesforce before taking action.
• Launch shipment trips, extract customer reports, and complete quality checks for operational data.
• Respond to customer inquiries and complete shift handovers to support continuity across teams.
• Identify process improvements and meet internal KPIs and performance targets.

Requirements

• Graduate of any 4-year degree.
• Proficiency with Microsoft Outlook, Excel, SharePoint, PowerPoint, and Word.
• Strong attention to detail and commitment to quality while meeting target response times.
• Willingness to work a 24/7 rotating shift schedule, including scheduled Philippine and U.S. holidays.
• Willingness to render overtime and rest-day overtime during critical operational periods.
• Ability to work independently and maintain effectiveness in an environment with constantly shifting demands.

Nice to have

• Experience in customer service logistics, technical support, or related functions.
• Background in offshore service operations.

Culture & Benefits

• Structured environment for building foundational skills in logistics and monitoring services.
• Flexible and competitive benefits plans.
• Paid parental leave, vacation leave, and holiday leave.
• Employee development support from onboarding through senior leadership.
• Inclusive workplace with employee resource groups supporting culture and community building.