1 месяц назад
Technical Support Representatives
20 000 - 25 000EGP
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Representatives (Customer Support): Providing technical assistance to customers through multiple communication channels with an accent on troubleshooting, accurate issue resolution, and customer satisfaction. Focus on documenting interactions, following quality standards, and escalating complex technical issues while working onsite in Cairo.
Location: Onsite in Cairo, Egypt; rotational shifts required
Salary: EGP 20,000–25,000 monthly
Company
provides business process transformation, customer experience, technology, and support services to clients worldwide.
What you will do
- Provide technical support to customers through multiple communication channels.
- Troubleshoot and resolve technical issues efficiently.
- Identify customer needs and provide accurate solutions.
- Document customer interactions and technical issues accurately.
- Follow company procedures and quality standards, escalating complex issues when required.
- Maintain a high level of customer satisfaction and professional service.
Requirements
- English proficiency at B2 level or above
- Good communication and problem-solving skills.
- Willingness to work onsite in Cairo, Egypt
- Flexibility to work rotational shifts
- Graduates and college dropouts are welcome to apply.
- Maximum age: 40 years.
Culture & Benefits
- Professional, diverse, and dynamic work environment.
- Opportunities for career growth and development.
- Full-time employment with monthly compensation.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →