Sr. HR Generalist Employee Relations NAM

Location: Av. El Dorado, Bogotá, Colombia; hybrid schedule, Monday to Friday, 8:00 a.m. to 5:00 p.m.

Company

SGS provides inspection, verification, testing, and certification services for governments, agencies, and private-sector organizations worldwide.

What you will do

• Manage and resolve complex employee-relations matters, including complaints, grievances, conflicts, misconduct concerns, and policy violations.
• Conduct objective workplace investigations by gathering facts, interviewing relevant parties, reviewing documentation, and preparing findings and recommendations.
• Partner with HR, Legal, and business leaders to assess risk, comply with employment legislation, and support defensible decisions.
• Review and recommend updates to employee-relations policies, procedures, and practices.
• Analyze case data, exit-interview feedback, and workplace trends to identify root causes and propose proactive solutions.
• Follow up on pre-employment background checks using an adjudication matrix.

Requirements

• 4+ years of experience as an HR Generalist or HR Business Partner focused on employee relations, preferably in a multinational or shared-services environment.
• Experience with the US and/or Canadian employment markets is required.
• Degree in Business Administration, Psychology, Human Resources, or a related field.
• English at B2 level or higher is required to interpret legal and contractual documents.
• Knowledge of Canadian and US workplace practices, strong problem-solving skills, discretion with confidential information, and careful time management.
• Availability to work extra hours when necessary and accommodate time-zone differences.

Nice to have

• French proficiency for operations in Canada.

Culture & Benefits

• Hybrid work arrangement in Bogotá.
• Indefinite-term employment contract with GBS Americas.
• Work in a global organization focused on quality, integrity, compliance, and responsible decision-making.