Clinic Support Officer

Location: Gold Coast campus, Southport, Queensland, Australia; onsite, with possible work across other hirify.global locations

Salary: AUD 76,126–80,321 per annum plus 17% superannuation; total FTE package AUD 89,067–93,976

Company

hirify.global is a values-led university focused on research, academic excellence, and transformative education.

What you will do

• Provide front-line customer service to patients, students, and staff by phone, email, and in person.
• Manage patient enquiries, resolve routine matters, and escalate issues when required.
• Coordinate patient bookings and maintain accurate scheduling records.
• Process payments and complete daily financial reconciliation and reporting.
• Maintain clinic systems, records, databases, and patient documentation, including results handling.
• Support correspondence, general administration, and collaboration with clinic staff to deliver clinic services.

Requirements

• Associate diploma qualification or equivalent relevant experience.
• Experience in administrative or reception roles, ideally in a healthcare or clinic environment.
• Strong organisational, time management, communication, and client service skills.
• Confidence using digital systems and databases.
• Ability to handle sensitive information confidentially and professionally.
• Unrestricted working rights in Australia; visa sponsorship is not available.

Culture & Benefits

• Continuing, full-time appointment.
• Learning and development opportunities.
• Salary packaging options and corporate health discounts.
• Support for future learning through an educational staff assistance scheme.
• Commitment to a safe, respectful, inclusive, and flexible workplace.

Hiring process

• Submit an online application with a covering letter and current CV including full contact details.
• Applications close on 10 September 2026 at 11:59pm AEST.