1 месяц назад
Customer Experience Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Representative (Customer Support): Handling customer inquiries, bookings, quotes, complaints, and service issues with an accent on case management and service recovery. Focus on resolving customer problems, preventing recurring issues, and providing accurate shipment tracking support.
Location: Onsite in Wuhan, Hubei, China
Company
A global express transportation company delivering transportation and business solutions across more than 220 countries and territories.
What you will do
- Support customers and manage customer interactions.
- Create customer accounts and provide basic process onboarding.
- Handle bookings, inquiries, quotes, and shipment tracking.
- Manage complaints, cases, issue resolution, and service recovery.
- Proactively prevent recurring customer issues.
Requirements
- Secondary education or equivalent.
- At least one year of experience in customer service and customer interaction.
- Availability for onsite work in Wuhan, Hubei, China.
Culture & Benefits
- Part-time regular employment with 40 scheduled weekly hours.
- People-first philosophy focused on service quality and employee well-being.
- Equal opportunity workplace committed to diversity, equity, and inclusion.
- Growth opportunities and an environment that encourages innovation.
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