3 дня назад
Client Success Manager (Healthcare/Retail)
95 900 - 178 100$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager (Healthcare/Retail) (Client Success and Service Delivery): Managing end-to-end client service delivery, account growth, renewals, profitability, and customer satisfaction across healthcare, science, and retail engagements with an accent on operational governance, financial performance, and cross-functional coordination. Focus on driving pipeline and expansion opportunities, resolving escalations and resourcing constraints, and improving delivery quality, compliance, and client retention.
Location: United States — California, any city; Bay Area focus
Compensation: $95,900–$178,100 per year
Company
Enterprise technology and innovation partner delivering software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.
What you will do
- Own all project and run service delivery activities across the account, including renewals, client satisfaction, profitability, resourcing, service-level agreements, and billable roles.
- Coordinate delivery across offerings to provide a consistent full-stack client experience from implementation through maintenance.
- Drive account growth through pipeline development, proactive solutioning, change control, renewals, up-sells, and cross-sells.
- Lead account governance, KPI tracking, progress reporting, risk management, escalations, and continuous improvement.
- Partner with delivery, sales, marketing, product, project managers, peer client success managers, and client stakeholders to align execution and resolve issues.
- Oversee financial governance, cash collection, accounts receivable challenges, commercial compliance, workforce planning, utilization, and contract margin.
Requirements
- Proven experience in client relationship management and building trusted partnerships that support account growth.
- Senior-level client success experience with healthcare, science, or retail clients.
- Authorization to work in the United States without requiring sponsorship now or in the future.
- Strong background in delivery excellence and full-lifecycle project leadership, with a record of on-time, high-quality, on-budget execution.
- Experience with value realization, ROI, account expansion, renewals, up-sells, cross-sells, risk management, and internal orchestration.
- Ability to maintain digital acumen and apply knowledge of AI and emerging technology trends to client solutions.
Culture & Benefits
- Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, work styles, and life circumstances.
- Health, dental, and vision insurance coverage.
- Employee wellness, life and disability insurance, and a retirement savings plan.
- Paid holidays and paid time off.
- Inclusive work environment focused on strong connections and community.
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