Customer Financial Services Representative Senior (Finance)

Location: Onsite in Ho Chi Minh City, Vietnam

Company

hirify.global is a global express transportation company providing transportation and business solutions across more than 220 countries and territories.

What you will do

• Respond to customer inquiries about accounts, billing, payments, and financial processes through phone, email, and other channels.
• Maintain confidential customer account data and prepare records of interactions, transactions, and resolutions.
• Generate invoices, process payments, follow up on overdue accounts, and arrange payment plans.
• Investigate and resolve billing, payment, and account discrepancies accurately and efficiently.
• Assist with creditworthiness assessments and monitor customer credit limits in line with company policies.
• Coordinate with finance, sales, and customer service teams while ensuring compliance with applicable policies and regulations.

Requirements

• 1–3 years of related work experience, preferably in a customer-facing environment.
• Proficiency with financial software such as Oracle and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, organizational, and time-management skills.
• High attention to detail and accuracy, with the ability to handle confidential information with integrity.
• Ability to work independently and collaboratively.

Culture & Benefits

• Regular full-time employment with a 40-hour scheduled work week.
• People-focused culture guided by the People-Service-Profit philosophy.
• Commitment to diversity, equity, inclusion, fair treatment, and employee growth opportunities.
• Work environment that encourages innovation and high-quality customer service.