Epic Application Analyst II - Population Health (Epic)

Location: US - National

Company

hirify.global provides IT services exclusively to the healthcare industry, helping healthcare providers use technology to support digital transformation.

What you will do

• Respond to application support requests and incidents within defined SLAs while maintaining clear customer communication.
• Manage application and team documentation, including system diagrams, dependency maps, integrations, and operational records.
• Build vendor relationships and ensure application teams receive effective software support.
• Plan and execute application upgrades, maintain security patches, and support the full application lifecycle through decommissioning and data archiving.
• Develop expertise in clinically integrated hospital and physician office workflows across clinical and business functions.
• Participate in and lead smaller analyst-led projects, coordinating schedules, follow-ups, team members, and project status.

Requirements

• Bachelor’s degree in information technology, engineering, healthcare informatics, computer science, or a related field; relevant education or 8+ years of industry experience may be considered.
• At least 5 years of experience in healthcare IT or an equivalent application analyst role.
• Analytical thinking, problem-solving, communication, and customer service skills.
• Experience with ITIL-aligned Incident, Request, and Change Management processes.
• Experience managing application support and documentation.
• Ability to work independently and collaboratively, with occasional on-call participation for critical applications and travel as necessary.

Culture & Benefits

• Work within a healthcare-focused managed services division.
• Opportunities to earn required certifications and continue professional development.
• Some roles include participation in a 24x7 on-call rotation for critical applications.
• Inclusive workplace committed to equal employment opportunity.