3 дня назад
Technical Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Customer Success Engineer (AI): Supporting the deployment, configuration, and optimization of an AI voice platform for B2C companies with an accent on full-stack troubleshooting, Postgres-backed workflows, and customer-facing technical guidance. Focus on helping customers use prompting and AI workflows, translating customer feedback into product improvements, and bridging technical and non-technical stakeholders.
Location: On-site in Berlin, Germany
Company
is building an AI voice platform for B2C companies.
What you will do
- Guide customers through deploying, configuring, and optimizing the platform.
- Troubleshoot PostgreSQL-backed data workflows and full-stack code with customers.
- Help customers use prompting and related AI workflows effectively.
- Build customer relationships and serve as the technical liaison between customers and product and engineering teams.
- Collect, synthesize, and communicate customer feedback to improve the product and documentation.
Requirements
- 2+ years of software engineering experience with demonstrable business impact through written code.
- Hands-on customer-facing or customer-success experience in a software product context.
- Strong familiarity with TypeScript, React, Node, Python, and PostgreSQL.
- Ability to troubleshoot data workflows and support prompting and AI-related workflows.
- Excellent written and verbal communication skills for working with technical and non-technical stakeholders.
- Strong computer science fundamentals and genuine interest in AI/LLM-driven products.
Culture & Benefits
- Fast-moving engineering environment at the intersection of product, engineering, and customers.
- Visa sponsorship is available.
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