Field Operations Program Director (California Connect)

Location: Fully remote in California; travel up to 25% may be required.

Salary: $100,000–$110,000 per year.

Company

hirify.global provides services and advocacy supporting deaf and hard-of-hearing people.

What you will do

• Lead the execution and overall management of the California Connect Field Operations Team.
• Manage assigned staff and contractors, including hiring, training, supervision, performance, and contract compliance.
• Coordinate with the CPUC Management Team, DDTP vendors, community partners, service partners, and other stakeholders.
• Oversee program staffing, budgets, operational requirements, service-level agreements, reporting, risks, and issues.
• Develop program goals and tracking methods to meet funding and stakeholder requirements.
• Represent CSD in public, community, advocacy, and partnership activities supporting access to services.

Requirements

• Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or a related field, or equivalent professional experience.
• At least 3 years of experience leading a statewide program within the past 10 years.
• At least 5 years of experience as a Field Operations Program Manager or Project Director, including procurement, regulatory compliance, finance, and operations management.
• At least 5 years of experience supervising teams of 25 or more on statewide programs.
• At least 5 years of experience managing client and stakeholder relationships and communicating progress to executive-level audiences.
• At least 3 years of experience using an ERP system and the ability to communicate effectively using American Sign Language.

Culture & Benefits

• Work in a virtual office environment with collaborative communication via phone, videophone, and text messaging.
• Collaborate with internal teams and external partners to share resources, practices, program issues, and successes.
• Support initiatives that improve the quality of life and access to services for deaf and hard-of-hearing people.
• The role is largely self-directed and requires adherence to company policies, procedures, and values.