Head of Customer Growth (Mobile App Monetization)

Location: Remote across the Americas and EMEA

Compensation: $259,000 annually plus equity

Company

hirify.global provides a monetization platform that helps mobile app businesses build and scale in-app subscriptions, processing more than $12B in annual purchase volume.

What you will do

• Own the Customer Growth strategy, operating model, metrics, budget, organization design, and talent bar across the full customer base.
• Build segmentation and coverage models for named accounts, high-potential customers, specialist advisory, scaled education, product-led guidance, and monitoring.
• Lead through the CSM Team Lead while coordinating CSM, Growth Advisory, Growth Advocacy, and Customer Enablement functions.
• Govern Growth Advisory and create scalable education through lifecycle programs, office hours, playbooks, templates, documentation, automation, and product guidance.
• Partner with Product, Sales, Marketing, Support, TAM, and Data to improve product adoption, customer outcomes, and cross-functional decision rights.
• Establish a customer-insight loop that turns repeated customer needs into product improvements, enablement, benchmarks, and market education.

Requirements

• Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, product growth, lifecycle, monetization, or a related customer-facing function.
• Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.
• Experience owning an entire function or multi-lane operating model and rebuilding segmentation, coverage, adoption, health, advisory, or scaled-customer systems.
• Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
• Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing, retention, experimentation, or analytics.
• Product and technical fluency with developer-facing platforms, plus experience managing generalists and specialists, hiring, coaching, and performance management.

Nice to have

• Experience leading CSM, advisory, education, lifecycle, or enablement teams together.
• Experience scaling a customer-facing function through a major company-growth stage.
• Experience with hybrid self-serve, product-led, and enterprise business models.
• Background as an app operator, growth leader, founder, or consultant.
• Experience building product-led or tech-touch Customer Success programs or commercializing advisory services.

Culture & Benefits

• Fully remote and flexible work environment.
• Competitive equity in a fast-growing Series C startup backed by top-tier investors, including Y Combinator.
• Ten-year window to exercise vested equity options.
• Four to five weeks of suggested annual time off.
• $2,000 USD workspace setup budget and $1,000 USD annual continuous-learning stipend.