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3 дня назад

Senior ServiceNow Consultant (Asset Management and AI)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Senior ServiceNow Consultant (Asset Management and AI): Designing and implementing end-to-end HAM/SAM solutions in a managed ITSM services environment with an accent on asset lifecycle management, CMDB governance, ITOM integration, and Now Assist automation. Focus on integrating ServiceNow with ERP and discovery systems, building Flow Designer workflows, and driving continuous improvement and platform roadmap execution.

Location: Bogota, Colombia; in-person collaboration is prioritized with flexibility offered

Company

hirify.global provides managed technology services and enterprise IT solutions.

What you will do

  • Design and implement end-to-end Hardware Asset Management and Software Asset Management solutions across request, procurement, lifecycle, reuse, and retirement.
  • Configure and optimize Asset Workspace, asset lifecycle processes, and related ServiceNow capabilities.
  • Use Now Assist and AI capabilities to improve automation, productivity, and user experience.
  • Support managed services delivery, including enhancements, backlog demands, continuous improvement, and roadmap execution.
  • Integrate Asset Management with ITSM, CMDB, ITOM, ERP, procurement, and discovery systems.
  • Build Flow Designer workflows, dashboards, KPIs, and CMDB governance processes.

Requirements

  • Approximately 5–7 years of IT experience with strong ServiceNow expertise.
  • At least 3 years of hands-on Asset Management experience covering HAM and SAM.
  • Experience in ITSM-focused Managed Services, backlog-driven delivery, and continuous improvement.
  • CSA certification is mandatory.
  • Strong knowledge of ServiceNow Asset Management, asset lifecycle and compliance, CMDB governance, Flow Designer, REST/SOAP APIs, integrations, and MID Server.
  • Fluent English is mandatory for direct interaction with US-based clients.

Nice to have

  • CIS Hardware Asset Management, CIS Software Asset Management, Certified Application Developer, or ITIL Foundation certifications.
  • Experience with Now Assist, AI-driven use cases, ITOM Discovery, and Service Mapping.
  • Knowledge of software licensing, compliance management, and SAP or Oracle integrations.
  • Experience working with US clients, global teams, and multicultural distributed delivery environments.

Culture & Benefits

  • Managed Services operating model with a focus on ITSM delivery and platform evolution.
  • Work model prioritizing in-person collaboration while offering flexibility for individual work styles and wellbeing.
  • Inclusive environment focused on strong connections and community.

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