5 дней назад
Support Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Manager (AI/Payments): Delivering customer support through digital channels, investigating bugs and complex cases, and handling billing, payments, chargebacks, and customer feedback with an accent on Stripe, PayPal, and AI-powered support tools. Focus on identifying root causes, improving support processes, and maintaining consistent communication across multiple channels and shifts.
Location: Remote or hybrid; geographic location is not specified.
Company
creates digital experiences and develops AI-powered tools for customer support.
What you will do
- Provide customer support through designated communication channels, including email, chat, and social media.
- Investigate, document, and escalate bugs and complex customer cases.
- Handle billing inquiries, transaction searches, payment investigations, chargebacks, and disputes using Stripe and PayPal.
- Monitor customer feedback and reviews while maintaining a consistent professional tone of voice.
- Collaborate with internal teams to improve support processes and AI-powered support solutions.
Requirements
- English: strong written communication skills required.
- Customer-focused attitude, attention to detail, and a problem-solving mindset.
- Ability to learn quickly, adapt to new tools and processes, and manage multiple tasks in a fast-paced environment.
- Basic computer literacy and confidence working with online systems.
- Familiarity with CRM, help desk, or ticketing systems, plus an understanding of online payments and billing processes.
Nice to have
- Previous experience in Customer Support, Operations, or another customer-facing role.
- Experience investigating issues and using data to identify root causes.
- Additional language skills.
Culture & Benefits
- Remote or hybrid work options.
- Evening shift: 3:00 PM–11:00 PM; night shift: 11:00 PM–7:00 AM.
- Night shifts are compensated at 1.5x the standard hourly rate; overtime is compensated at 2x.
- Unlimited out-of-office days, 100% sick leave compensation, and health insurance.
- Compensation for AI-assisted development tools, sports, education, psychologists, language courses, and co-working.
- Team buildings and offsites in Spain, Italy, Poland, and other locations, plus merchandise and birthday presents.
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