Senior Dynamics 365 Developer

Location: Minsk, Belarus, with onsite, hybrid, or remote work available; remote work is possible from any location.

Company

Nauchsoft is an international IT consulting and software development company with 37 years of experience.

What you will do

• Configure Microsoft Dynamics 365 Contact Center channels, including voice, live chat, email, WhatsApp, and SMS, and provision Power Platform and Azure environments.
• Build and publish bilingual voice and chat bots in Microsoft Copilot Studio, including topics, generative answers, and human handoff logic.
• Implement security, identity, data-loss prevention, encryption, AI governance, content moderation, and human-in-the-loop controls.
• Build unified case management in Dataverse with dynamic queues, routing rules, SLA prioritization, and shared customer and case data models.
• Develop the Copilot-powered agent workspace, reporting dashboards, and API-based integrations with the client's operational systems.
• Support testing, defect resolution, security testing, go-live, hypercare, technical documentation, and administrator handover while making architecture-level decisions with minimal guidance.

Requirements

• 5+ years of hands-on Microsoft Dynamics 365 implementation experience, including Customer Service, Omnichannel, or Contact Center.
• Strong Power Platform experience with Dataverse, Power Automate, model-driven Power Apps, and PCF components.
• Hands-on Microsoft Copilot Studio bot development experience, including topics, generative answers, and escalation or handoff design.
• Experience with C#/.NET plugin development, JavaScript/TypeScript client-side customization, and REST/Web API integrations.
• Knowledge of Dynamics 365 security roles, business units, field-level security, SSO, and MFA, plus omnichannel routing, queues, and SLA rules.
• Strong written and verbal English communication is required, including the ability to produce technical and administrator documentation.

Nice to have

• PL-400 or an equivalent Dynamics 365 Customer Service certification.
• Experience in logistics, freight, or supply-chain domains.
• Embedded Power BI reporting experience.
• Experience with responsible-AI or content-moderation guardrails.
• Arabic language familiarity.

Culture & Benefits

• Professional growth and self-realization opportunities.
• 25 days of paid vacation.
• Medical insurance and full sick-leave compensation.
• Professional training, certification support, and foreign-language courses.
• Corporate programs, events, and bonuses for marriage or the birth of a child.
• Remote work from any location.