Site Reliability Engineer (AI SaaS)

Location: Dublin, Ireland

Company

hirify.global develops cybersecurity and application delivery solutions that help organizations create, secure, and operate digital applications, including an AI-powered public SaaS platform.

What you will do

• Monitor system behavior and ensure SLOs through metrics, logging, distributed tracing, and other observability tools.
• Participate in a 24/7 support model, managing incidents, restoring services, analyzing root causes, and authoring postmortems.
• Resolve high-priority customer escalations by analyzing logs, application traces, and system metrics.
• Build automated workflows for infrastructure, monitoring, deployments, configuration management, and repetitive operational tasks using Terraform and scripting.
• Collaborate with engineering teams to improve system architecture, reliability, logging, reporting, and alerting.
• Apply SRE, high-availability, service mesh, container orchestration, security-as-code, and continuous improvement practices.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent demonstrable experience.
• 1–3+ years of experience in technical support, system administration, or cloud operations.
• Foundational knowledge of public cloud environments such as AWS, Google Cloud, or OpenStack.
• Proficiency in Python or Bash and familiarity with Infrastructure as Code tools such as Terraform.
• Understanding of web technologies, protocols, and APIs, including HTTP, REST, and JSON.
• Basic knowledge of networking, PostgreSQL or other databases, and Linux server administration, combined with strong troubleshooting and communication skills.

Nice to have

• Experience with Kubernetes or other container orchestration systems.
• Knowledge of Prometheus, Grafana, or equivalent observability tools.
• Exposure to SLO management, automated delivery pipelines, and fault-tolerant architectures.
• Familiarity with Ansible, Chef, or Puppet.

Culture & Benefits

• Participation in an on-call rotation for out-of-hours incident response.
• Collaborative work across engineering teams with opportunities to mentor peers and promote SRE practices.
• Focus on automation, operational excellence, system reliability, and continuous service improvement.
• Work in a cybersecurity environment focused on protecting applications and improving customer outcomes.