Customer Service Representative - Hindi and English (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the Lisbon office. Availability for at least two weekends per month and some public holidays is required.

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

hirify.global is a curated marketplace for buying and selling special objects, with more than 100,000 unique items auctioned each week.

What you will do

• Handle buyer and seller queries through chat, email, phone, and social media.
• Resolve complex customer issues, disputes, and complaints accurately and promptly.
• Mediate between buyers and sellers to find suitable solutions.
• Collaborate with Sales, in-house Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written Hindi and English.
• Strong communication, analytical, critical-thinking, patience, and empathy skills.
• Ability to switch quickly between customer channels, including phone and email.
• Availability for 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week, including at least two weekends per month and some public holidays.

Nice to have

• Experience with live channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-related role.

Culture & Benefits

• Interim fixed-term seven-month contract starting in October 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and queer-friendly working environment.
• Catavouchers, an additional annual day off, and extra leave for work anniversaries and important life events.

Hiring process

• Apply with an English CV and cover letter.