Strategy & Operations Manager (AI)

Company

hirify.global builds technology for local commerce and delivery, operating across more than 500 cities in 30 countries as part of DoorDash.

What you will do

• Identify and prioritise opportunities to improve member engagement, subscription health, and the overall hirify.global+ and Deliveroo Plus experience across EMEA.
• Analyse customer behaviour, market performance, and economics across the membership lifecycle, from onboarding and habit formation to value discovery and retention.
• Own initiatives from problem definition through execution, experimentation, and measurable business impact.
• Build and manage an experimentation roadmap, including hypotheses, A/B tests, result analysis, and scale-or-stop decisions.
• Track key performance indicators and drive short-term lifecycle improvements alongside longer-term Product and Engineering solutions.
• Work with Product, Engineering, Data Science & Analytics, Marketing, Commercial, Finance, and local teams to create scalable playbooks.

Requirements

• 5+ years of relevant experience in strategy and operations, consumer growth or engagement, subscriptions, loyalty, membership businesses, or management consulting with operating experience.
• Strong problem-solving and prioritisation skills, including the ability to structure ambiguous problems and identify high-impact opportunities.
• Experience with data analysis, opportunity sizing, A/B testing, experimentation, and decision-making based on results.
• Strong spreadsheet skills; SQL experience is useful.
• Experience owning measurable business results from initial analysis through execution and impact.
• Strong collaboration, project management, communication, business judgement, and customer experience skills, plus fluency with AI tools or the ability to adopt them quickly.

Culture & Benefits

• Work with an entrepreneurial team focused on growing subscription programmes across more than 40 markets.
• Collaborate with regional and local teams across a broad range of customer and membership problems.
• Operate with significant responsibility and freedom while building new solutions without a predefined playbook.
• Contribute to an inclusive environment that values diverse backgrounds, experiences, and perspectives.