Reseller Operations Manager (AI)

Location: Tokyo, Japan; hybrid policy requires staff to be in an office at least 25% of the time.

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own reseller onboarding for Japan and Korea, including applications, screening, agreements, marketplace authorization, entitlement setup, activation, and Salesforce data quality.
• Operate hyperscaler resale through AWS Bedrock and planned Google Cloud Vertex AI and Microsoft Foundry motions, including deal registration, private offers, authorizations, and transaction reporting.
• Manage direct resale operations covering quotes, order forms, order booking, provisioning, commitments, true-ups, local invoicing, currency, and consumption-tax handling.
• Run regional reseller incentive operations, including eligibility checks, quarterly payout validation, and dispute resolution.
• Provide first-line reseller support in Japanese and Korean during local business hours and localize onboarding, registration, and ordering content.
• Build documented workflows, service levels, vendor coverage, reporting, and automation for regional reseller operations.

Requirements

• Several years of experience in channel, reseller, distribution, or partner operations at a technology company.
• Working proficiency in Japanese, Korean, and English required.
• Practical knowledge of a major cloud marketplace reseller program or deep experience in one resale motion with the ability to learn another quickly.
• Hands-on experience with quote-to-order, order management, partner billing, and coordination with Finance, Deal Desk, and Legal.
• Experience converting manual processes into documented workflows, service levels, and reporting, including vendor or contractor management.
• Hands-on Salesforce experience and a bachelor’s degree or equivalent education, training, or experience.

Nice to have

• Experience with Japanese or Korean enterprise reseller and systems-integrator ecosystems, including local invoicing, credit, and consumption-tax conventions.
• Experience with partner incentives, rebates, or partner-program launches.
• Experience with PRM or deal-registration tools, or building workflow automations with Claude or similar tools.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable systems.
• Competitive compensation and benefits with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for successful candidates.

Hiring process

• Candidate AI usage is governed by Anthropic’s application-process guidance.