Plus
Включить Plus
Назад
Airwallex
1 месяц назад

Customer Success Manager, SME & Growth (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Vietnam
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
Customer Success Manager, SME & Growth (Fintech): Managing a portfolio of SME customers in Vietnam to drive product adoption, retention, and account growth with an accent on customer relationships, usage analysis, and cross-functional collaboration. Focus on identifying expansion opportunities, activating customers across the product suite, and reducing churn through proactive account management.

Location: Full-time onsite in Ho Chi Minh City or Hanoi, Vietnam

Company

Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.

What you will do

  • Manage a portfolio of SME customers in Vietnam and build trusted relationships based on their business models, workflows, pain points, and growth plans.
  • Drive product activation, adoption, retention, and growth across customer accounts.
  • Identify expansion opportunities using customer data, product usage trends, and industry knowledge to increase wallet share.
  • Educate customers on Airwallex products and guide them toward stronger ongoing usage.
  • Represent customer needs internally and collaborate with sales, product, operations, marketing, and strategy teams.
  • Identify at-risk accounts, address blockers, and execute initiatives to improve satisfaction and reduce churn.

Requirements

  • At least 2 years of experience in account management, customer success, or a similar client-facing commercial role.
  • Demonstrated ability to drive revenue growth within existing accounts.
  • Strong verbal and written communication skills in English and Vietnamese.
  • Strong relationship-building, communication, problem-solving, and collaboration skills.
  • Results-oriented mindset with resilience, commercial drive, and motivation to achieve KPIs.
  • Comfort using software and tools to manage customer activity, drive activation, and increase wallet share.

Nice to have

  • Experience in startup, fintech, e-commerce, tourism, mobile gaming, or software environments.
  • Familiarity with CRM tools and data-driven customer portfolio management.
  • Experience with onboarding, product adoption, retention, cross-sell, or upsell activities.
  • Curiosity, ownership, and willingness to experiment and improve customer growth processes.

Culture & Benefits

  • Work with a global financial technology platform serving businesses worldwide.
  • Collaborate with teams across sales, product, operations, marketing, and strategy.
  • Operate in a fast-paced environment with complex, high-visibility customer challenges.
  • Take ownership of customer outcomes and contribute to improving customer success delivery in Vietnam.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

FinTech jobs