1 месяц назад
Product Specialist (AI SaaS)
75 000 - 95 000GBP
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Specialist (AI SaaS): Supporting customers, investigating live product issues, and coordinating bug resolution with an accent on technical troubleshooting, clear communication, and product quality. Focus on reproducing complex bugs, documenting root causes, and identifying recurring feedback themes for product leadership.
Location: London, UK, or willingness to relocate to London; in-person five days per week
Compensation: £75K–£95K annually plus equity
Company
An AI SaaS company helping recruiting teams discover and hire talent, serving more than 5,000 customers and growing rapidly.
What you will do
- Respond to support tickets and product questions through Pylon, Slack, and email.
- Investigate live issues, reproduce bugs, run tests, and gather technical details.
- Create clear bug reports with context, reproduction steps, and priority guidance.
- Coordinate issue resolution and progress tracking with engineering and product teams.
- Follow up with users after fixes or workarounds are available.
- Maintain documentation, internal tools, and support workflows while identifying recurring product feedback.
Requirements
- 2–4+ years of experience in support engineering, product operations, customer success, customer experience, or customer support at a SaaS company.
- Clear, calm, and empathetic communication, especially when customers are blocked.
- Curiosity and initiative when investigating bugs, testing issues, and clarifying edge cases.
- Ability to manage rapid context switching, multiple workstreams, and fast response times.
- Strong organization and cross-functional coordination skills.
- Based in London or willing to relocate, with in-office work five days per week.
Nice to have
- Experience in AI, SaaS, recruiting technology, or an early-stage startup.
- Technical or product management background.
- Experience with Pylon, Paraform, Linear, Notion, HubSpot, or PostHog.
- Experience writing internal documentation, creating bug tickets, or automating support triage.
Culture & Benefits
- Low-ego, collaborative environment with direct collaboration across customer success, engineering, and product.
- Meaningful equity alongside market-level compensation.
- Employer-paid medical coverage, with dental and vision contributions.
- $2,000 annual wellness stipend and daily meals.
- $300 monthly commuting stipend for office travel.
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