VIP Relationship Manager (Crypto)

Location: Istanbul, Turkey

Company

hirify.global is a global cryptocurrency exchange and digital financial platform serving users across more than 200 countries and regions.

What you will do

• Acquire clients and manage a portfolio of global VIP customers.
• Build and expand relationships with existing clients through frequent, sustained communication.
• Develop customer service processes and systems, formulate management rules, and track key customer status.
• Analyze client behavior, identify unspoken needs, and prepare customer analysis reports.
• Coordinate with stakeholders across departments to deliver optimal service solutions and customer experiences.

Requirements

• Experience managing portfolios of institutional clients, high-net-worth individuals, private bank customers, brokers, futures institutions, or commercial banks.
• Prior experience in sales and client services within banking, investments, or another international financial environment.
• Strong communication and written communication skills.
• Ability to work under pressure and meet tight deadlines while multitasking.
• Enthusiasm for the rapidly evolving cryptocurrency industry and awareness of current trends and innovations.

Nice to have

• Experience working with trading platforms or cryptocurrency exchanges.

Culture & Benefits

• Professional development support through the Study Growth Fund.
• Regular team-building activities, workshops, and internal events.
• Collaboration with an international team.
• Career advancement opportunities within a rapidly expanding company.
• Internal mobility opportunities to support long-term career development.