Director of TPA

Location: Bloomington, MN, USA

Salary: $170,000 annual

Company

Brown & Brown promotes a meritocratic culture focused on self-starters and doing what is best for customers.

What you will do

• Provide strategic and operational leadership for TPA administration functions, ensuring service quality, efficiency, compliance, and business performance.
• Standardize and optimize operational processes while fostering continuous improvement and operational excellence.
• Lead business transformation, change management, and future-state operating model initiatives that support scalable growth.
• Champion technology-enabled solutions, automation, analytics, and data-driven operational decisions.
• Manage vendors, strategic partners, and network organizations to maintain service excellence and contractual compliance.
• Establish performance metrics, governance frameworks, and operational controls while collaborating with cross-functional leaders.

Requirements

• Bachelor’s degree in business administration or a related field.
• 10+ years of experience leading high-performing operational teams.
• Demonstrated success leading large-scale operational improvement, business transformation, or organizational effectiveness initiatives.

Culture & Benefits

• Meritocracy-driven culture with an emphasis on individual initiative and customer focus.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.