Senior UX/CX Researcher - Parental Leave Cover (all genders)

Location: Vienna, Austria. On-site role with a hybrid working model offering 40% home-office days; candidates must be authorized to work in Austria and willing to move to or already based in Vienna.

Salary: From €61,000 gross annually, depending on experience and qualifications.

Company

hirify.global develops an AI-powered photo printing app that helps more than 10 million users create Photo Books and Prints.

What you will do

• Lead strategic and tactical UX/CX research across domains and product teams, including market exploration and concept validation.
• Conduct qualitative research such as interviews, usability tests, and diary studies, alongside quantitative research including A/B tests, surveys, and benchmarking.
• Define and instrument CX metrics that measure satisfaction, ease of use, perception, and overall user experience quality.
• Set research quality standards through templates, tools, and guidelines, while coaching PMs and Product Designers.
• Run research operations by improving participant recruitment and evolving scalable user panels.
• Present insights to leadership and facilitate workshops that turn research findings into product decisions.

Requirements

• 5+ years of UX/CX research experience in B2C technology products.
• Experience researching consumer-facing mobile apps or web products.
• Strong mixed-methods expertise and confidence conducting both qualitative and quantitative research independently.
• Experience with CX metrics, participant recruitment, and research operations.
• Strategic thinking, strong communication and presentation skills, and the ability to collaborate with cross-functional teams.
• Excellent English and authorization to work in Austria are required; willingness to move to or current residence in Vienna is expected.

Culture & Benefits

• 25 vacation days per year, plus one additional day per year of tenure up to five extra days.
• Hybrid work with 40% home-office days and flexible hours; core hours are 10:00–16:00 Monday–Thursday and 10:00–14:00 Friday.
• Breakfast, coffee, tea, and fresh daily lunches at the in-house eatery.
• Public transport card reimbursement for Vienna.
• Yearly team-building trips, a company MacBook for personal use, weekly in-house German lessons, and premium membership on hirify.global products.

Hiring process

• 30-minute introductory call with the People & Culture Team.
• Time-boxed asynchronous challenge of up to five hours followed by a 45-minute challenge interview.
• Cross-functional interview with Product, Design, and Research, followed by a final Leadership Team interview.