Human Resources Global Services Specialist

Location: Penang, Malaysia

Company

hirify.global is hiring for a global HR services role supporting employees and managers across the employee lifecycle.

What you will do

• Serve as the first point of contact for employee and manager HR inquiries.
• Manage and resolve HR cases in ServiceNow according to established SLAs.
• Process onboarding, background checks, employee changes, terminations, and separation documentation.
• Execute and audit HR transactions in Workday while maintaining accurate employee data.
• Support benefits inquiries, leave administration, reporting, audits, and compliance activities.
• Collaborate with Business HR, Talent Acquisition, Benefits, Payroll, IT, and other Centers of Excellence to resolve cases.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.
• 1–2 years of experience in HR operations or shared services.
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills, including PivotTables and VLOOKUP.
• Excellent communication, customer service, attention to detail, and ability to manage high-volume transactional work.
• Proficiency in PowerPoint for user training and new-hire orientation.

Culture & Benefits

• Full-time fixed-term contract employment.
• Shift 1 aligned with Malaysia.
• Opportunity to facilitate new-hire orientation both onsite and virtually.
• Work involves confidential employee information and requires compliance with employment regulations and internal policies.