Customer Support Representative

Location: United States; remote

Company

hirify.global is a growing SaaS privacy business providing consumer and enterprise data privacy services through globally operated products.

What you will do

• Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems.
• Educate customers on privacy-service best practices and communicate complex issues clearly.
• Document cases, resolutions, and feedback to inform product and company strategy.
• Partner with internal teams to resolve complex issues while advocating for customer needs.
• Identify potential user interface issues and escalate unresolved concerns to the Support Team Leader.

Requirements

• Strong written, communication, and interpersonal skills.
• Troubleshooting, problem-solving, and critical-thinking abilities.
• Passion for learning and explaining complex issues in an educational manner.
• Ability to adapt to rapid workplace changes.
• Proficiency with technology and navigating multiple systems.

Culture & Benefits

• Remote work with a work-from-home stipend.
• Medical, vision, and dental benefits.
• 401(k) retirement plan.
• Paid parental leave, 20 days of paid time off, 11 company-paid holidays, and a birthday day off.
• Cell phone, fitness membership, and child care reimbursements.
• hirify.global Gold Membership and discounted plans for friends and family.