Fraud Prevention Analyst (Payment Fraud)

Location: Heredia, Costa Rica; hybrid work with three days on-site at the AFZ location and the remaining days remote

Company

hirify.global's Payment Fraud team operates within the Fraud Risk Management division and provides fraud-related decision support for hirify.global Stores.

What you will do

• Identify and mitigate payment fraud trends using established processes, policies, and daily strategies.
• Develop subject matter expertise in supported hirify.global Stores, including tools, processes, and the order-processing lifecycle.
• Handle daily customer needs as the primary contact for escalations and team support.
• Engage with customers by phone or email, asking targeted questions to uncover fraudulent activity and suspicious behavior.
• Evaluate unique circumstances, exercise independent judgment, and recommend appropriate fraud-prevention actions.

Requirements

• University degree or comparable proven experience desired.
• Very fluent English, 90% or higher, in oral and written communication.
• Intermediate skills with Microsoft Excel, PowerPoint, Outlook, and other primary Microsoft Office applications.
• Strong written and verbal communication, analytical, problem-solving, and information-evaluation skills.
• Ability to work independently, show initiative, think creatively, and deliver efficient and effective results.
• Ability to work flexible hours, including overtime and weekend support when required.

Nice to have

• Previous payment fraud experience, chargeback management experience, or fraud-prevention knowledge.

Culture & Benefits

• Hybrid work model aligned with business needs and team collaboration requirements.
• Three on-site workdays per week at the AFZ location, with the remaining days remote.
• Work within a Payment Fraud team focused on operational excellence, talent development, innovation, and accurate financial information.
• Full-time schedule; no travel and no relocation provided.