Assoc/Assoc I - Product Surveillance

Location: Gurgaon, Haryana, India

Company

hirify.global develops healthcare products and solutions focused on improving healthcare delivery and saving and sustaining lives.

What you will do

• Manage and process product complaints and Medical Device Reports across multiple product lines.
• Open complaint records, collect required information, and conduct written and verbal customer follow-up.
• Assess complaint reportability and prepare regulatory reports in accordance with applicable regulations.
• Evaluate investigation requirements, coordinate sample retrieval, respond to customers, and close complaints according to procedure.
• Manage workflow, triage internal and external communications, and escalate issues when needed.
• Participate in continuous improvement projects and support or mentor less experienced team members.

Requirements

• Fluent English with strong written and verbal communication skills.
• Associate’s degree in nursing, pharmacy, medical technology, engineering, or a scientific field, or equivalent experience.
• Two to three years of experience in a cGMP-related industry or clinical setting.
• Ability to prioritize, multitask, work independently, and collaborate with cross-functional teams.
• Strong critical-thinking, problem-solving, computer, detail-orientation, and customer-service skills.

Nice to have

• Bachelor’s degree or clinical certification such as MT or RN.
• Project management experience or certification.
• Experience overseeing complaint-handling and reporting activities or mentoring new team members.

Culture & Benefits

• Full-time employment in a healthcare-focused organization.
• Culture centered on courage, trust, collaboration, ownership, and accountability.
• Opportunities to contribute to continuous improvement and cross-functional projects.
• Reasonable accommodations are available for candidates with disabilities during the application and interview process.