Head of Client Relationships (Fintech)

Location: Edinburgh WRS, United Kingdom

Company

hirify.global provides a global, end-to-end wealth management platform combining technology with business and investment operations for regulated financial institutions.

What you will do

• Own strategic relationships, executive engagement, reputation, retention, and growth across a portfolio of key clients.
• Lead, coach, and develop Client Directors while building succession depth and a high-performance client leadership culture.
• Provide governance across change and run activities, coordinating Service Delivery Managers and Portfolio Directors on priorities, capacity, risks, and dependencies.
• Own portfolio revenue, forecasting, margin, cashflow, growth pipeline, cost-to-serve, and P&L performance.
• Partner with Product, Sales, Commercial, and Delivery leadership on propositions, roadmap priorities, new sales, migrations, and expansions.
• Oversee risk, compliance, audit, Consumer Duty governance, remediation, and assurance across the client portfolio.

Requirements

• Significant experience leading strategic client relationships, account portfolios, or customer-facing functions in financial services, technology, platforms, or outsourcing.
• Proven ownership of large-scale client portfolios, including revenue, profitability, forecasting, commercial performance, and retention.
• Experience engaging C-suite stakeholders, Boards, and senior client decision-makers.
• Experience leading and developing senior customer, commercial, or account management professionals.
• Strong commercial expertise in pricing, contract negotiations, renewals, change controls, margin management, and P&L ownership.
• Experience working in matrixed organizations and managing complex client situations, delivery recovery, transformation programs, risk, governance, and regulatory outcomes.

Nice to have

• Experience in wealth management, banking, pensions, asset management, or financial technology.
• Knowledge of FCA requirements, Consumer Duty, and customer outcome frameworks.
• Experience managing multi-client portfolios across market segments and business lines.
• Exposure to large-scale platform, outsourcing, or business transformation programs.

Culture & Benefits

• Work with a global wealth management platform serving leading financial institutions.
• Collaborate across Client, Delivery, Product, Commercial, Risk, and Compliance functions.
• Operate in a regulated environment focused on customer outcomes and responsible financial services.