1 месяц назад
Customer Support Executive (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Executive (SaaS): Supporting customers through chat and technical assistance while maintaining help-centre articles and collaborating with onboarding and customer-success teams, with an accent on customer education, clear technical writing, and product support. Focus on explaining complex technology topics, understanding customer configurations, and coordinating support during implementation and operations.
Location: Based in Vietnam, working in ICT from 08:00 to 17:00
Company
provides a content production management platform for retailers, brands, and commercial studios producing e-commerce and editorial images, video, and copy.
What you will do
- Provide first-line customer support through chat for product-related questions and technical issues.
- Maintain and update the Help Centre with clear technical articles that support customer self-service.
- Collaborate with the Onboarding team during implementation.
- Work with the Customer Success team during customer adoption and operational phases.
- Learn customer configurations and workflows to provide effective ongoing support.
Requirements
- Relevant experience in a customer support role.
- Fluent English required.
- Strong written communication and the ability to explain complex technology topics clearly.
- Customer-first mindset, proactive communication, autonomy, and strong project management skills.
- Knowledge of Zendesk, Freshdesk, or Intercom.
- Availability to work in ICT from 08:00 to 17:00 while based in Vietnam.
Nice to have
- Knowledge of Photoshop or other Creative Cloud applications.
- Experience with photo studio operations, e-commerce, retail, or brand operations.
- Familiarity with RESTful APIs and agile ways of working.
- Experience with GSuite, Slack, Jira, or HubSpot.
- Passion for photography, retouching, technology, or e-commerce.
Culture & Benefits
- International, flat, and transparent working environment.
- Flexible working time from Monday to Friday and a flexible work-from-home policy.
- 15 days of annual leave and a focus on work-life balance.
- Premium healthcare insurance for employees and their loved ones, plus an annual health check-up.
- Social, health, and insurance contributions paid in full.
- Company trips, annual year-end parties, team building, in-house entertainment facilities, coffee, and snacks.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →