Head of End User Services (AI & Automation)

Location: London Wall; travel up to 20% domestically and internationally.

Company

hirify.global is a global information and analytics business supporting science, research, health education, learning, and healthcare through publishing, data, and technology.

What you will do

• Develop and deliver the End User Services strategy and multi-year roadmap aligned with business and Technology Infrastructure & Operations priorities.
• Lead globally distributed Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery, and 24/7 TechDesk teams.
• Drive AI, automation, digital workplace modernization, collaboration platforms, cloud services, device management, and AI-enabled solutions.
• Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance, and risk management.
• Improve service quality, resilience, security, operational performance, and colleague experience through metrics and continuous improvement.
• Manage budgets, resources, investment priorities, and strategic vendor relationships.

Requirements

• Significant experience leading large-scale technology operations in a complex global organization.
• Experience developing strategy and delivering operational excellence across multiple technology disciplines.
• Strong knowledge of digital workplace technologies, cloud services, IT service management, governance, and information security.
• Experience leading technology and organizational transformation, including AI-enabled capabilities and organizational AI adoption.
• Strong stakeholder management, communication, influencing, commercial, and financial skills.
• Fluent English required. A BS in Engineering or Computer Science, or equivalent experience, is required.

Nice to have

• ITIL certification.
• Additional languages.

Culture & Benefits

• Flexible working hours to support individual productivity.
• Focus on healthy work-life balance and employee wellbeing.
• Wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
• Country-specific benefits are available.