обновлено 13 часов назад
Customer Services Manager (RF)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Services Manager (RF): Managing customer service contracts, technical support solutions, and lifecycle support for in-service defence and communications systems with an accent on service business development, contract profitability, and system supportability. Focus on coordinating technical and commercial stakeholders, managing obsolescence and integrated logistic support, and improving operational availability across the product lifecycle.
Location: Pretoria, South Africa
Company
, through GEW Technologies, operates in defence, communications, electronic warfare, and technology-based systems.
What you will do
- Develop customer service opportunities through customer engagement, service sales, and commercial and technical proposal management.
- Manage customer support contracts, maintenance programmes, repair activities, and lifecycle support initiatives.
- Coordinate customers, technical teams, service departments, and business stakeholders to resolve service issues and improve delivery performance.
- Facilitate technical support solutions, obsolescence strategies, Integrated Logistic Support activities, and system upgrade initiatives.
- Monitor service performance, contract status, financial metrics, risks, and compliance requirements.
Requirements
- Minimum Diploma in Engineering; a Bachelor's Degree in Engineering is preferred.
- At least 5 years of experience in customer services, technical support, or service contract management.
- Experience in systems engineering, defence, communications, or a technology-based environment.
- Knowledge of RF communication principles and systems engineering methodologies.
- Experience with service contract and SLA management, bid management, project and contract management, ILS, PLM, obsolescence management, and lifecycle cost analysis.
- Experience with CRM systems, spare parts planning, technical support, maintenance management, and service contract financial analysis.
Nice to have
- Electronic Warfare industry knowledge and experience.
- Bachelor's Degree in Engineering.
Culture & Benefits
- Flexible working models supporting work-life balance.
- Attractive salary and special payments.
- Structured onboarding, targeted training, and tailored talent development.
- Innovative working atmosphere with modern premises and expert networks.
- Health management, ergonomic workstations, occupational health and safety programmes, and mobility and sustainability offers.
Hiring process
- Submit a CV through the Careers page.
- Applications close on 03 September 2026.
- Candidates not contacted within 14 days of the closing date should consider their application unsuccessful.
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