CRM Product Bonus Manager

Location: Minsk, Minsk Region, Belarus; Workplace: Hybrid

Company

hirify.global recruits for a local partner and operates through a network of 1,400 professionals across more than 10 countries, delivering data-driven solutions.

What you will do

• Configure, launch, and manage product-integrated bonus and loyalty mechanics in Smartico, including tournaments, mini-games, and gamification levels.
• Manage the full lifecycle of Smartico mechanics, ensuring triggers are configured correctly and rewards are delivered as expected.
• Collaborate with Product, Tech, CRM, and BI teams on integrations, event tracking, and scalable mechanics.
• Monitor engagement, participation, redemption, retention, and LTV metrics to identify improvement opportunities.
• Optimize existing mechanics using performance insights to improve customer engagement and retention.
• Document Smartico configurations, logic, triggers, and payload requirements.

Requirements

• Hands-on experience configuring and launching bonus mechanics, gamification, and loyalty features in Smartico.
• Strong understanding of product-integrated bonus mechanics, bonus engines, and user engagement tools.
• Experience collaborating with Product, Tech, CRM, and BI teams.
• Ability to analyze performance metrics and use data to optimize bonus and gamification mechanics.
• Strong attention to detail, accuracy, QA testing, and management of complex multi-trigger setups.

Culture & Benefits

• Hybrid work environment with a collaborative, cross-functional CRM team.
• Five health days.
• Twenty-five paid calendar vacation days.
• $30 net monthly sports compensation.
• Medical insurance, office snacks, and corporate events.