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обновлено 28 дней назад

Analyst, Client Success Management (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
SA
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Analyst, Client Success Management (Fintech): Supporting Visa clients through product implementations, operational issue resolution, adoption initiatives, and data-informed business solutions with an accent on consultative client support, cross-functional collaboration, and measurable performance improvement. Focus on managing complex issues across countries and time zones, developing self-service capabilities, and applying Generative AI tools to improve everyday work.

Location: Johannesburg, South Africa. Hybrid work with at least 3 days in the office; exact office-day expectations will be confirmed by the Hiring Manager.

Company

Global payments technology organization facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

  • Coordinate client implementations of new payment products with client teams and internal stakeholders.
  • Provide consultative support for client inquiries, manage issues through resolution, and advocate for client needs.
  • Identify operational challenges, improve client experience, and drive adoption of self-service tools.
  • Use data and insights to identify trends, develop business solutions, and support measurable action plans.
  • Communicate technical processes and operational requirements clearly to client audiences.
  • Manage complex issues, priorities, deadlines, and stakeholder relationships across countries, teams, and time zones.

Requirements

  • At least 2 years of work experience with a Bachelor’s or advanced degree.
  • Experience in client support or client relationship management within financial services, payments, software, or information services.
  • Experience using data to develop business solutions and provide analysis.
  • Ability to explain technical terms and processes in clear business language.
  • Experience building client relationships and delivering results across countries and time zones.
  • Digital fluency, including comfort with AI-enabled productivity tools and emerging technologies.

Nice to have

  • Three or more years of experience with a Bachelor’s degree, or more than two years with an advanced degree.
  • Experience improving client adoption of self-service tools and establishing relationships with cross-functional subject matter experts.
  • Experience with hirify.global solutions, critical thinking, and proactive issue resolution.

Culture & Benefits

  • Opportunity to create impact at scale in global payments technology.
  • Work with clients and internal teams across countries and time zones.
  • Use emerging technologies such as Generative AI tools, ChatGPT, and Microsoft Copilot in everyday work.
  • EEO employer committed to equal employment consideration.

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