Pre Tax Account Manager (FSA, HRA, HSA)

Location: Remote - USA

Salary: $75,000 annual

Company

Brown & Brown promotes a meritocratic culture that rewards self-starters and a focus on customer needs.

What you will do

• Oversee the day-to-day administration of FSA, HRA, and HSA accounts for employer groups and partners.
• Respond to inbound phone calls and email inquiries within service-level agreements.
• Use the CRM tool to document and review client activity.
• Assist with billing questions, payments, invoices, and employer or partner escalations.
• Coordinate with internal stakeholders to identify issues, understand client needs, and deliver resolutions.
• Complete annual renewals and build long-term client relationships that support satisfaction and retention.

Requirements

• Excellent customer service, verbal communication, and written communication skills.
• Positive, professional attitude and strong phone etiquette.
• Attention to detail and ability to act as a liaison between teams.
• Strong analytical and organizational skills.
• Familiarity with employer group plan designs and file schedules.

Nice to have

• Experience administering FSA, HRA, and HSA accounts.
• Compliance experience.

Culture & Benefits

• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.