Director of Sales Operations (AI)

Location: Hybrid in New York City or Austin, United States

Company

Synthesia is an AI video platform for businesses that develops visual communication and enterprise skill development products.

What you will do

• Own forecasting methodology, accuracy, variance analysis, weekly commit cadence, and pipeline inspection for Sales and Sales Development.
• Design pre-sales process architecture, including opportunity stages, qualification standards, pipeline hygiene, rules of engagement, and SDR-to-AE handoffs.
• Manage Sales Engineering coverage models, technical proof-of-concept and demo processes, and technical win-rate reporting.
• Run territory and quota deployment, exceptions, audit trails, and compensation-credit design for Sales Engineering, Account Executive, and Sales Development teams.
• Partner with Sales, Sales Development, Sales Engineering, GTM Engineering, and Data teams to drive process adoption and prioritize the operational roadmap.
• Design and implement AI-assisted workflows for deal inspection, call-signal extraction, pipeline risk detection, enrichment, and forecast commentary.

Requirements

• 8+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy within B2B SaaS, including people management.
• Experience with both small and large B2B SaaS companies and ownership of sales forecasting methodology.
• Direct experience with Sales Engineering coverage models, SE-to-AE ratios, technical win rates, and proof-of-concept processes.
• Deep, hands-on Salesforce expertise, including diagnosing issues in the object model.
• Experience putting AI or automation into a live sales workflow.
• Credibility with senior Sales leaders and C-level executives.

Nice to have

• Quantitative degree.
• Background in management consulting or investment banking.

Culture & Benefits

• Hybrid working environment.
• Medical, dental, and vision coverage at 100%.
• 401(k) plan.
• Paid parental leave, 25 days of annual leave, public holidays, and paid sick leave.
• Stock options, referral scheme, regular social events, and company-provided computer and monitor.