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обновлено 5 дней назад

ServiceNow QA Lead

Формат работы
onsite
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
ServiceNow QA Lead (ServiceNow/ATF/Selenium): Leading end-to-end testing and release quality for SmartApps with an accent on QA governance, ServiceNow configuration validation, and automation. Focus on driving functional, regression, integration, and UAT cycles, managing quality risks, and providing release-readiness insights to stakeholders.

Location: Noida, India; in-person collaboration is prioritized.

Company

hirify.global delivers technology services and solutions.

What you will do

  • Own end-to-end QA for SmartApps releases, including strategy, planning, execution, and sign-off.
  • Define QA governance, standards, and best practices across projects.
  • Lead functional, regression, integration, and UAT testing, including major releases, upgrades, and production validation.
  • Validate ServiceNow configurations, customizations, integrations, module data, and data integrity.
  • Establish test automation with ATF and Selenium, manage defects, and improve coverage and efficiency.
  • Provide metrics, dashboards, risk mitigation, quality insights, stakeholder communication, and release-readiness guidance.

Requirements

  • Approximately 8–10 years of QA/testing experience, including 4–6 years in ServiceNow.
  • Strong ServiceNow QA/testing experience with leadership exposure and deep knowledge of core modules such as ITSM and CSM.
  • Experience with test strategy and planning, functional and integration testing, and automation tools; ATF is preferred and Selenium is required among the listed hands-on tools.
  • Knowledge of ServiceNow configuration basics, including workflows, scripting, and integrations.
  • Experience working in Agile/Scrum delivery models.
  • Strong analytical, problem-solving, communication, and stakeholder-management skills.
  • CSA certification is mandatory.
  • Knowledge or a micro-certification in at least one of CSM, Playbooks, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, or ATF.
  • Ability to own quality outcomes and release readiness, drive stakeholder sign-offs, mentor team members, and provide proactive risk and quality insights.

Nice to have

  • CSM, ITSM, or other ServiceNow certifications.
  • Customer Service Management, Playbooks, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, or ATF knowledge or micro-certification.

Culture & Benefits

  • Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
  • Inclusive environment focused on strong connections and community.
  • Full-time employment.

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