VP of Global Operations (Fintech)

Location: Hong Kong, Hong Kong, Hong Kong

Company

Kody is a rapidly growing fintech company expanding across Europe, APAC, and the US.

What you will do

• Build and scale a centralized global operations architecture from the ground up.
• Implement and automate global CRM systems, operational tools, and tracking mechanisms.
• Establish a 24/7 follow-the-sun operating model across multiple time zones.
• Own and optimize client onboarding and lifecycle operations to improve time-to-value and retention.
• Define global KPIs, performance metrics, and operational analytics for data-led decision-making.
• Align Product, Technology, Compliance, Sales, Account Management, and Customer Success teams to support global execution.

Requirements

• 7+ years of senior operations leadership experience at VP or Director level within high-growth fintech, SaaS, or tech-enabled services.
• Experience building international operations, workflows, and infrastructure from 0 to 1.
• Hands-on expertise implementing global CRM systems, automated tracking tools, and operational technology stacks.
• Experience managing multi-jurisdictional operations across Europe, APAC, and the US in a 24/7 operating model.
• Strong analytical, structured, and systems-oriented approach, with the ability to turn strategy into scalable daily operations.
• Ability to combine strategic planning with hands-on execution in a fast-paced environment.

Culture & Benefits

• Competitive compensation and a comprehensive rewards package.
• Fast-paced and innovative work environment that welcomes new ideas.
• Opportunity to scale a global business from 0 to 1 and take significant ownership.
• Collaborative and inclusive culture with a cross-functional global team.
• Accelerated opportunities for executive career growth.