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2 месяца назад

Lead Technical Support Engineer (Cybersecurity)

Формат работы
remote (только India)
Тип работы
fulltime
Грейд
senior/lead
Английский
b2
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Lead Technical Support Engineer (Cybersecurity): Resolving global customer and partner issues for security applications delivered through a SaaS platform with an accent on vulnerability management, web application security, networking, and enterprise operating systems. Focus on troubleshooting complex security and infrastructure problems, supporting 24/7 services, and collaborating with Development and QA teams on technical solutions.

Location: Pune, India

Company

hirify.global is a cybersecurity firm providing security applications through a SaaS platform.

What you will do

  • Resolve global customer and partner service requests for security applications.
  • Provide technical support by phone, email, and Microsoft Teams.
  • Act as the main point of contact for technical issues throughout the service lifecycle.
  • Collaborate with Development, QA, and other cross-functional teams to deliver technical solutions.
  • Maintain professional customer interactions and contribute to high customer satisfaction.
  • Support a challenging and dynamic environment with world-class technical assistance.

Requirements

  • 5+ years of technical support experience.
  • Experience supporting vulnerability management and web application security or firewall applications.
  • Strong TCP/IP, LAN/WAN, OSI, DNS, DHCP, ARP, proxy, TCP, and UDP knowledge.
  • Solid enterprise experience with Windows and/or Linux/Unix, including Active Directory, Group Policies, SSH, permissions, filesystems, and system services.
  • Knowledge of firewalls, intrusion detection systems, network vulnerability scanners, vulnerabilities, exploits, and security detection outcomes.
  • Bachelor of Science in Computer Science or equivalent experience, with excellent written and verbal communication skills.

Nice to have

  • Experience with Kubernetes, containers, cloud services, packet capture analysis, APIs, and regular expressions.
  • Bash or Python scripting experience.
  • Knowledge of web servers, UNIX/Windows web services, Oracle, and Microsoft SQL.
  • CCNA, MCSE, CISSP, CompTIA Security+, or CEH certification.
  • Experience with customer support and development tools such as Salesforce and Jira.

Culture & Benefits

  • Work in a secure environment focused on innovation, teamwork, and customer satisfaction.
  • Willingness to work in 24/7 rotational shifts is required.
  • Collaborate across technical and cross-functional teams.

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