Customer Success Manager (Retail Software)

Location: France

Company

hirify.global develops AI-driven, cloud-based supply chain and retail planning software for consumer goods brands and retailers.

What you will do

• Own strategic relationships with customer decision-makers and executive stakeholders.
• Communicate measurable value, monitor key performance metrics, and identify customer development needs.
• Analyze customer strategies to identify solutions that increase sales, reduce costs, and improve in-store operational efficiency.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Own churn-risk mitigation, net revenue retention targets, and the renewal process.
• Coordinate with Product, Marketing, Value Development, and SDMs to align customer strategy and improve the customer experience.

Requirements

• Relevant university degree.
• Experience building B2B relationships with senior and C-level stakeholders in large organizations.
• Experience with customers in grocery, CPG, DIY, FMCG retail, or supplier businesses.
• Experience in strategic account management and building sustainable customer-base growth.
• Understanding of supply chain management, including demand planning, inventory management, and replenishment.
• Excellent communication skills in both French and English.

Nice to have

• Knowledge of space and assortment management.
• Knowledge of pricing and promotions.

Culture & Benefits

• Work in a rapidly growing international software company.
• Collaborate with an ambitious and committed team.
• Respectful, professional, and easy-going work atmosphere that encourages individual thinking.
• Help retailers improve business-process efficiency, product availability, profitability, and cost control.
• Contribute to advanced customer development and C-level relationship management.