обновлено 6 дней назад
Director, Product Management (Customer Experience) (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Director, Product Management (Customer Experience) (AI) (LLM-based CX): Leading AI-powered product initiatives that improve Coupang’s customer journey across platforms with an accent on generative AI, personalization, and scalable LLM infrastructure. Focus on defining product vision, building and evaluating LLM solutions, driving A/B experimentation, and ensuring privacy, ethical AI, and data governance compliance.
Location: Seoul, South Korea
Company
is a fast-growing e-commerce company and global public company building technology-driven shopping, food, and lifestyle services for South Korean commerce.
What you will do
- Lead product initiatives with analytics, UX, and experimentation teams to improve the customer experience across platforms.
- Define and execute the product vision for LLM-based customer experience in the app.
- Lead end-to-end development of AI-powered tools that automate and personalize customer interactions.
- Partner with machine learning and engineering teams to build infrastructure for training, fine-tuning, and deploying LLMs.
- Collaborate with design teams to ensure generated content follows UX guidelines.
- Drive A/B testing, reinforcement learning, feedback loops, privacy compliance, ethical AI, and data governance.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field.
- At least 7 years of product management experience, including 3+ years in AI/ML and B2C products.
- Experience building and scaling AI-powered products, ideally involving LLMs or generative models.
- Deep understanding of generative AI, prompt engineering, model fine-tuning, and evaluation metrics.
- Strong analytical, communication, and leadership skills, with experience influencing cross-functional teams.
- Familiarity with experimentation frameworks and causal inference, plus an entrepreneurial approach to product development.
Culture & Benefits
- Startup culture supported by the resources of a large global public company.
- Opportunities to launch new services, drive innovation, and make hands-on impact.
- Work in a high-tech, always-on, and hyper-connected e-commerce environment.
- Equal opportunity workplace with a globally diverse team.
Hiring process
- Application review, first interview, virtual onsite interviews, and offer.
- The process may vary by role and scheduling circumstances; updates are sent by email.
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