Director, Product Management (Customer Experience)

Location: Seoul, South Korea

Company

hirify.global is a high-growth e-commerce company building technology and services for shopping, eating, and everyday living, combining startup culture with the resources of a global public company.

What you will do

• Lead product initiatives with Analytics, UX, and Experimentation teams to improve the consumer experience across platforms.
• Define and execute the product vision for LLM-based customer experience in the hirify.global app.
• Lead end-to-end development of AI-powered tools that automate and personalize customer interactions.
• Partner with ML and engineering teams to build infrastructure for training, fine-tuning, and deploying LLMs.
• Collaborate with design teams to align generated content with UX guidelines.
• Drive experimentation and optimization while ensuring privacy, ethical AI, and data governance compliance.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field.
• 7+ years of product management experience, including 3+ years in AI/ML and B2C products.
• Experience building and scaling AI-powered products, ideally involving LLMs or generative models.
• Strong knowledge of generative AI, prompt engineering, model fine-tuning, and evaluation metrics.
• Strong analytical skills and familiarity with experimentation frameworks and causal inference.
• Excellent communication, leadership, and cross-functional influence skills.

Culture & Benefits

• Entrepreneurial environment with opportunities to drive new initiatives and innovations.
• Work on high-impact products in a fast-growing e-commerce company.
• Access to diverse, globally distributed colleagues and cross-functional teams.

Hiring process

• Application review, first interview, virtual onsite interviews, and offer.
• Interview schedules and results are communicated by email.