Remote Referrals Assistant

Location: Remote

Salary: $19.00–$22.00 per hour

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers for employer and union plan sponsors.

What you will do

• Audit daily reports and route incoming referrals accurately based on client access.
• Enter and maintain referral data in Salesforce.
• Contact healthcare providers to obtain confidential medical records and referral updates.
• Organize and process chart and EMR inbox items, prioritizing urgent requests.
• Maintain quality control of data, correspondence, and documentation.
• Handle medical and sensitive information securely according to established procedures.

Requirements

• High school diploma.
• At least 1 year of experience in customer service, a contact center, administrative work, or an equivalent combination of education and experience.
• Strong written and verbal communication skills for working with patients, healthcare providers, clients, and business professionals.
• Strong organizational, time-management, multitasking, proofreading, and problem-solving skills.
• Ability to maintain confidentiality, exercise discretion, and meet deadlines in a fast-paced environment.

Nice to have

• At least 6 months of experience in a healthcare setting.
• Knowledge of the Privacy Act and HIPAA Privacy Rule standards.
• Experience working remotely in a virtual setting.
• Technical proficiency with Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.

Culture & Benefits

• Inclusive, high-trust workplace certified as a Great Place to Work.
• Free Marathon membership for in-person and virtual care.
• Medical, dental, vision, HSA, FSA, life, disability, illness, accident, and hospitalization benefits, subject to eligibility.
• 401(k) match and access to financial coaching.
• Paid vacation, sick leave, and holidays.